FAQs

What base do you use in your soaps?
The word 'base' usually refers to a pre-made base that some soapers purchase, melt, add botanicals and scents, and then pour into a mold.  All of my soaps are made from scratch using my own formulations, and therefore no base is used.  If you have a question about ingredients, every item sold does have them listed so you know exactly what is in the product.

Why is there sometimes fragrance oils used in essential oil soaps?
All my essential oil soaps have at lease over 50% essential oils for scent.  Sometimes, in order to complete a blend, I need a certain scent that does not come in an essential oil (vanilla) or is so rare, the harvesting of the essential oil has been so abused that it is not cost effective (sandalwood, neuroli). In other cases such as citrus, the scent can be very fleeting. Spices such as cinnamon can be irritating to the skin. In these instances, I use the same scent in a high quality fragrance as a booster.

Do you refund shipping overages?
I refund shipping overages if they are over $2.

My tracking says it is delivered, but I didn't get it yet.
Give it a few days as sometimes it is delayed. Meanwhile, check around your property to see if it was delivered in an odd place. Check with neighbors and your local post office. Check with family to see if someone brought in the package and forgot to tell you. If none of these result in your package being found, let me know.  You may be the victim of theft and will have to file a report with the Post Office. Since this is a very small family-owned shop, it is with regret that items that show in tracking that they were delivered will not be refunded.  As an alternative, you will be provided a 20% discount code for your next purchase.

How soon do you ship?
I usually ship within 1 - 4 business days, depending on what is ordered and if I have to make it from scratch or is it is in stock.

What is your shipping policy?
Items not received: If your tracking says ‘delivered’ but you have not received the item, give it a few days. Sometimes the delivery is delayed. Meanwhile, check around the property to see if it was delivered in an odd place. Check with family members to see if someone brought in the package and forgot to tell you. Check with neighbors and your local Post Office. If none of these result in your package being found, let me know. You may be the victim of theft and will have to file a report with the Post Office. Since this is a very small family-owned shop, it is with regret that items that show in tracking that they were delivered will not be refunded. As an alternative, you will be provided a 20% discount code for your next purchase.

Incorrect address: If a customer provides an incomplete or inaccurate address upon submission of an order, and the order is shipped, customer will have to repurchase items from the shop with a correct address. If the original package sent to the wrong address is returned, customer will get a refund for the replacement purchase.

P.S. If your shipping address is incorrect and you have NOT received a notice of the item being mailed out yet, please contact me right away. The order will have to then be cancelled and reordered with the correct address.